The Rough Castle Christmas Experience
There is no need to collect your tickets, you can purchase tickets online and they are
emailed to you. Your ticket will include a QR code and important information about the
event. Please ensure you bring either a printed out or electronic copy of your ticket to the
event so the QR code can be scanned upon entry. You will receive one electronic
confirmation per booking.
The time on your ticket is the time you enter the Woodland and when your Christmas
Adventure begins. Please make sure you have checked in and are at the entry point to the
illumination trail at the time your ticket states. Your ticket time allows 1.5 hours.
Yes, you can go as many times as you like within the 1.5 hour slot.
If you haven’t received an email confirming your purchase, first please check your junk
folder. If the email still isn’t showing, please send us details of your booking and the email
address you used when booking to info@roughcastleexperiences.co.uk . We will
investigate and respond.
If you haven’t received an email confirming your purchase, first please check your junk
folder. If the email still isn’t showing, please send us details of your booking and the email
address you used when booking to info@roughcastleexperiences.co.uk . We will
investigate and respond.
With every Christmas Wish purchased, take home your Rough Castle Reindeer Dust. Our
Christmas Wish numbers are limited, collect them on arrival to our event and decorate our
Christmas Tree with your wishes for Christmas!
You should expect to be in the Woodland for around 35 minutes to fully appreciate the
show. Allow extra time for the Funfair and Food and your Santa experience if you have
booked. Please note Santa’s grotto is located at the Falkirk Wheel main plaza which is
different from the main deck for the woodland trail.
The trail will start in 15-minute intervals. If you are late for your experience, we will try our
best to accommodate you on another slot, but we cannot make any guarantees.
Santa’s grotto is indoors and located at the Falkirk Wheel. Your ticket time for Santa will be
different from the illumination trail. Your ticket time will allow 1.5 hours within the site. If
your Santa experience is 17:00 be ready to enter Santa’s grotto at that time and then allow
your additional time for funfair and the woodland trail. Santa’s grotto hosts 30 kids
maximum and lasts 15 mins. Your child will receive a gift.
We’ve sent you your letter from Santa. You can print this off and personalise it. Your child
will receive a nice list certificate from Santa on the night you have booked to take home.
Santa’s grotto tickets are only able to be purchased as an addition to the illuminated trail.
Your child will be in a group of a maximum of 30 participants. One adult per family can
enter with your child. Santa will speak to the children and provide them all with a nice
certificate, a small gift and sweet. You can take one picture. The experience should last 15
minutes.
The site must be vacated by 10.30pm
The funfair and trail are located at the Upper Deck, Falkirk Wheel. The entrance is located
off Lime Road, Tamfourhill, FK1 4RS. Santas grotto will be within the main building of the
Falkirk Wheel. Allow 7 mins walk between the two.
There is parking available on site, which is first come first served - there will be a £3.50
cash charge so please bring the correct change.
There is free parking available in the Falkirk Wheel overflow car park located off
Millennium Drive, which is a short walk over the canal to the site. Postcode FK1 4LX
When you book your tickets, please let us know if you hold a blue badge and we will
endeavour to allocate you a space. Email us at info@roughcastleexperiences.co.uk. Please
remember to bring your Blue Badge with you.
Yes, you can travel to the event using public transport. Camelon, Larbert and Falkirk Train stations are nearby. Please see First Scotrail (https://www.scotrail.co.uk ) & McGill’s Buses
(https://www.mcgillsscotlandeast.co.uk/) websites as well as local taxi firms for further information.
Toilets on site will be found in at the main centre of the Falkirk Wheel with further toilets at the beginning of the trail at the Upper deck of the Falkirk Wheel.
It is accessible; however, some parts of the site may be slightly challenging due to weather Conditions at some points of the route. Assistance will be available at these points and off road buggies or wheels are advised.
Elderly and carers are welcome.
It is accessible; however, some parts of the site may be slightly challenging due to weather conditions at some points of the route. Assistance will be available at these points.
No, dogs are not allowed at A Christmas Miracle event. The event will attract a lot of people and that, combined with lights and loud noises at various points will make it uncomfortable for some pooches.
Yes, guide dogs for the blind, hearing dogs for the deaf and assistance dogs are all permitted. We do ask that you be aware that the site can be busy in places, and that there are lights and loud noises situated at animal level. Assistance dogs in training are also welcome.
Yes, there will be concessions available before and after the illumination trail
The route is 1.4 km and should take around 35 minutes to complete.
This event takes place largely out with animals breeding season therefore species will have
migrated and will be less active. We are also using existing path routes with little new infrastructure. This event is a temporary event over a relatively short period reducing the impact to our environment over the long term.
Yes, for the safety of visitors to the event, the organisers reserve the right to refuse admission and may, on occasions, conduct security searches. In the interests of security, please note that we would like visitors to restrict their hand baggage size. Oversized bags will be checked.
Yes, we encourage you to take photographs on the night. Please share your experience using #RCEXmas2023 on social media platforms.
You are only permitted to drink alcohol sold by one of our licensed caterers attending the event. Any alcohol brought onto site will breach our licensing agreement and will be confiscated.
Yes.
The event will only be cancelled in the following circumstances: – When the weather in Falkirk is perceived to be a danger to the public in the Woodland (e.g. extremely high winds, extreme danger to life weather warning issued by the Met Office)
– A major failure in the electronics system – The event will NOT be cancelled in the following circumstances: –
Heavy rain in Falkirk or the surrounding areas - we advise that all visitors dress
appropriately for the weather and bring an umbrella. –
Very cold weather - we advise that our visitors dress warmly and appropriately for cold weather
– A notice will be posted on the front page of our website and on social media.
– You should check the website from mid-day on the day you are going to visit, particularly if extremely high winds or storm conditions are forecast.
No, you will be offered replacement tickets for another date as our priority.
Pre-Event Information
Tickets can be purchase via our website, www.RoughCastleExperiences.co.uk. Ticket confirmation will be sent to you by email and will include your QR code and important information about the event. Please ensure you bring a printed or electronic copy of your ticket to the event so the QR code can be scanned upon entry. You will receive one electronic confirmation per booking.
Yes.
You can book direct through our website.
Children aged 6 – 15 years – Child ticket applies £25 +BF
16 years and over – Adult ticket applies £35 +BF
Children under 16 must be accompanied by an adult
Entry time is 7pm and site must be vacated by 1am
Last entry is 10pm
More information will be published soon
he time on your ticket is the time our event opens.
If you haven't received an email confirming your ticket purchase, first please check your junk folder. If the email still isn’t showing, please send us details of your booking and the e-mail address you used when you booked to info@roughcastleexperiences.co.uk We will investigate and respond.
Tickets will be e-tickets, therefore you will NOT receive a printed ticket by post. You will receive a confirmation direct to your email for your purchase. Your ticket will include a QR code and important information about the event. Please ensure you bring a printed or electronic copy of your ticket to the event so the QR code can be scanned upon entry. You will receive one electronic confirmation per booking.
If you can't find your ticket, please contact us via email, info@roughcastleexperiences.co.uk to arrange for your replacement tickets. You may be required to prove your identity and/or proof of purchase.
If you've not received your tickets, contact us via email, info@roughcastleexperiences.co.uk, to arrange a replacement ticket by email at your earliest convenience. You will be required to show proof of purchase.
No. We are not able to add names to a waiting list when the tickets are sold out.
The event opens at 7pm and site needs to be vacated by 1am
Last entry is 10.00pm.
We are located within Rough Caslte Community Woodland.. We are accessed from the Falkirk Wheel, FK1 4RS. Further information will be provided to you before the event.
Yes, there is parking available on site, which will be chargeable on the night and limited- There is free parking available in the Falkirk Wheel overflow car park located off Millennium Drive (FK1 4AD), which is a short walk over the canal to the site. Our staff will be on hand to direct you to the site location.
Please arrive between 7pm - 10pm. There may be queues please be patient.
The route is 0.34m from the Wheel and should take around 10 minutes by foot.
The event will only be cancelled in the following circumstances:
When the weather in Falkirk is perceived to be a danger to the public in the Woodland (e.g. extremely high winds, extreme weather warning issued by the Met Office)
A major failure in the electronics system
The event will NOT be cancelled in the following circumstances:
Heavy rain in Falkirk or the surrounding areas - we advise that all visitors dress appropriately for the weather and bring an umbrella.
Very cold weather - we advise that our visitors dress warmly and appropriately for cold weather
The decision to cancel will be made at 11:00am on the day of the event. A notice will be posted on the front page of our website and on social media.
You should check the web site from mid-day on the day you are going to visit, particularly if extremely high winds or storm conditions are forecast.
You will be offered replacement tickets for another date.
It is however the site is within a field so weather conditions may present issues on the night.
Yes – share on social media using the hashtag #RoughCastlesHogmanayExperience
Use the bins provided on site.
No smoking.
Traditional Scottish fayre will be served at the event with a limited option for vegetarian and GF
Reasonable 4G coverage available.
There will be a limited allocated which will be priced at 50% on submission of evidence. Email info@roughcastleexperiences.co.uk
No, Pyrotechnics may be in use.
Your tickets – download them onto your phone or print them off.
Sensible footwear and clothing
It’s an outdoor event in Scotland in Winter so wrap up warm, gloves and hats preferred
Medication – make sure you have any medication you require with you.
Do not bring:
Food and drink. We have several food outlets catering for most dietary requirements.
Fireworks or pyro of any kind. These will be confiscated and extinguished, any users will be ejected from the event.
Pets / animals
Professional camera/video/audio equipment with removable lenses
Drones
Glass bottles or glassware of any kind.
FAQ - Segway
Our ‘top-of-the-range” Segways are designed for off-road terrain, so are well equipped for the rough and challenging opportunities available at our sites in Scotland: if you want adventure, let us know!
Too old? Never!
Too young? Being able to ride a Segway is actually a weight thing – the Segway needs to pick up slight changes in body weight via its footpad, in order to get instructions. Children under 20kg will find this a challenge. That’s about 7 years old. The official Segway Inc guidance is children should be OVER 45 kilos.
(we operate on hilly terrain, and if the child can’t use weight to stop the Segway, that could be a problem!). If in doubt, then come along and see how your child gets on. The parent or guardian signs the disclaimer and takes responsibility, so they need to be comfortable with the decision, too.
If you have children around 7, why not chat to us about a personalised tour?
Too heavy? The maximum load on a Segway is 117kg.
Trainers with a sole are best!
FAQ - Events
If you require a refund, please email your order number to refunds@roughcastleexperiences.co.uk BEFORE THE 30TH NOVEMBER 2020. If you would like to replace your ticket with a Segway gift voucher, please email your order number to info@roughcastleexperiences.co.uk If we don't hear from you by the 30th of November, we will roll your ticket over to our 2021 Christmas event.
Your ticket will be transferred to another date or refund provided less booking fees.
Tickets can be purchase via our website, www.RoughCastleExperiences.co.uk. Ticket confirmation will be sent to you by email and will include your QR code and important information about the event. Please ensure you bring a printed or electronic copy of your ticket to the event so the QR code can be scanned upon entry. You will receive one electronic confirmation per booking.
Yes, with reduced capacities and track and trace in place it is essential that you book your tickets in advance.
The ticket prices are as follows: • Children aged 0 to 3 – Free, no tickets are required for children aged 0 - 3 • Children aged 4 to 12 - £8.50 • Adult (13 or over) - £12.00 • Family (2 adults, 2 children) - £39.00 • Single guardian (1 adult, 1 child over 3) - £17.50 • Concession (Senior/ Student) £11.00 All prices shown are inclusive of VAT. A 3% booking fee applies to all transactions. In the event of a cancellation this is the only thing for which you will not be refunded.
No, there is no collection at box office for this event. You can purchase tickets online and they are emailed to you. Your ticket will include a QR code and important information about the event. Please ensure you bring a printed or electronic copy of your ticket to the event so the QR code can be scanned upon entry. You will receive one electronic confirmation per booking.
The time on your ticket is the time you enter the Woodland and when your adventure starts. Please do not arrive any more than 5 minutes before your ticket time.
If you haven't received an email confirming your ticket purchase, first please check your junk folder. If the email still isn’t showing, please send us details of your booking and the e-mail address you used when you booked to info@roughcastleexperiences.co.uk We will investigate and respond.
Tickets will be e-tickets, therefore you will NOT receive a printed ticket by post. You will receive a confirmation direct to your email for your purchase. Your ticket will include a QR code and important information about the event. Please ensure you bring a printed or electronic copy of your ticket to the event so the QR code can be scanned upon entry. You will receive one electronic confirmation per booking.
If you can't find your ticket, please contact us via email, info@roughcastleexperiences.co.uk to arrange for your replacement tickets. You may be required to prove your identity and/or proof of purchase.
If you've not received your tickets, contact us via email, info@roughcastleexperiences.co.uk, to arrange a replacement ticket by email at your earliest convenience. You will be required to show proof of purchase.
Tickets can be exchanged at the sole discretion of the box office and subject to availability. Please give at least 48 hours notice from your original ticket time. Tickets cannot be refunded.
No. We are not able to add names to a waiting list when the tickets are sold out.
You should expect to be in the Woodland for around 45 minutes to fully appreciate the show. Please allow further time for food and entertainment. The site must be vacated by 10.00pm.
The shows will start in 15-minute intervals. The full range of remaining available times are available on our website, www.RoughCastleExperiences.co.uk. If you are late for your experience, we will try our best to accommodate you on another slot.
The site must be vacated by 10.00pm.
We are located at the Falkirk Wheel. The entrance is located off Lime Road, Tamfourhill, FK1 4RS. Further information will be provided to you before the event.
Please arrive no earlier than 5 minutes before your ticket time.
The route is 1.4km (just under 1 mile) and should take around 40 minutes to complete.
The event will only be cancelled in the following circumstances: • When the weather in Falkirk is perceived to be a danger to the public in the Woodland (e.g. extremely high winds, extreme weather warning issued by the Met Office) • A major failure in the electronics system • Local lockdown or under other instruction from Scottish Government The event will NOT be cancelled in the following circumstances: • Heavy rain in Falkirk or the surrounding areas - we advise that all visitors dress appropriately for the weather and bring an umbrella. • Very cold weather - we advise that our visitors dress warmly and appropriately for cold weather The decision to cancel will be made at 11:00am on the day of the event. A notice will be posted on the front page of our website and on social media. You should check the web site from mid-day on the day you are going to visit, particularly if extremely high winds or storm conditions are forecast.
Yes, alternatively you may be offered replacement tickets for another date.
If tickets are available, then you will be given the option to swap dates.
Yes
Yes – share on social media using the hashtag #HaveAMerryMiracle
Use the bins provided on site. No smoking on site please.